All Digital Frames Contact Information

Thank you for visiting allddigitalframes.com. Every day we help customers find the best digital frame for their needs. With a wide selection of products from Ceiva, Pacific, Smartparts, Tao Electronics and more, you are sure to find just the right digital frame.

If you have any questions about the products at alldigitalframes.com, have any problems with placing a digital frame order online, or want to check on the status of your digital frame order, please contact our friendly and knowledgeable customer support staff.

We work hard to make your shopping experience at alldigitalframes.com easy and enjoyable.

Customer support email
support@alldigitalframes.com

Customer support telephone number
Toll Free 1-800-764-9502 or 952-960-0691
Monday - Friday 9am - 5pm Central Time

Mailing Address
350 Highway #7, Ste #14
Excelsior, MN 55331

Return Policy on All Digital Frame Products

If you are not fully satisfied with your new digital frame in the first 2 weeks (14 days) after the delivery date, you can return your digital frame to us for a full refund or a credit toward another product. Simply contact our customer support staff to receive a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. Return shipping costs are your responsibility unless the item is damaged or defective.

We want you to be a satisfied customer, so if you have any questions about this policy, please feel free to contact us via e-mail at support@alldigitalframes.com or via telephone at 1-800-764-9502.

Damaged or Defective Items

If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a completely new item at our expense.

Requests for replacement parts or items must be received within 1 week (7 days) of the delivery date and will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

If your product is damaged or defective after the first week, then repair or replacement will be covered by the terms of the manufacturer’s warranty. Please contact our customer support staff if you need assistance with this process.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. After receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited in approximately 2 business days.

All refunds are solely for the purchase price of the product and do not include the cost of shipping. Refunds can only be issued to the credit card used at the time of purchase.

Canceling Your Order

If you placed an order with alldigitalframes.com but decide to cancel it, please call us at 1-800-764-9502 within four hours of placing your order to cancel it free of any charges.

Even after four hours, our customer support staff will do all they can to stop the items from being processed and/or shipped, but there is no guarantee that the order can be stopped in time.

Order Processing

When you place an order at alldigitalframes.com, it will take 1-3 business days to process and ship in-stock items. Our customer support staff will send you an email when your order has been shipped.

Privacy Policy

We promise never to sell customer's information to any third party. All information gathered on this site will only be used by alldigitalframes.com. We understand that making online purchases requires you to provide a certain amount of personal information and we are dedicated to respecting your privacy.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.